StatX FAQs

This FAQ provides answers to basic questions about StatX.

Check out our advanced FAQs for more detailed information on specific topics.










What is StatX?

StatX is a mobile-only messaging and information sharing solution for crypto and blockchain companies. It builds investor and follower community engagement and enthusiasm via a unique mobile experience that pairs a live mobile dashboard of company/market financial and business status information with full-featured chat. It is used —by ICO/token company community managers, crypto data analyzers and exchanges, smart contract followers, blockchain creators, crypto fund managers, and developers — to provide or gain mobile access to time-critical and dynamic company and market information.

It is also used more broadly by any team of business professionals that have a need to view mobile dashboards, send and receive push notifications that alert colleagues to important information updates, and exchange comments via integrated chat. The app supports live bidirectional connections and updates of mission-critical data wherever it lives, including “In App” Stats, spreadsheets, and business applications such as Salesforce and Intuit.

Thus, if you have data managed in your head, spreadsheets or enterprise data stores that is dynamic and time-sensitive that you want to share efficiently with a remote and distributed team, StatX provides an elegant solution.

There are many chat/information publishing apps such as Telegram, Slack, Discord, and Twitter. However, these are all stream/flow based. StatX uniquely combines chat with a Statboard layer of “Stat” widgets that update in place. This makes it extremely efficient to communicate the latest information quickly. Stats are also tied to push notifications which makes it very easy to share updates or changes. The chat is also made more contextual because it happens alongside relevant  numeric metrics or status. StatX allows equally for public and private sharing of Stats and chat.

Any time you have data that changes frequently and sharing of that data is time sensitive with a group that relies on their mobile phones to stay connected, you should be using StatX. Here are some example use cases:

  • Community managers for cryptocurrency token companies want to share company metrics data stored on the blockchain and in company spreadsheet with a public group of “read only” general public followers and investors.
  • Crypto Data Aggregators and Exchanges require an open and configurable mobile platform to make their data instantly available to their audience in a mobile dashboard experience that is seamlessly coupled with optional private or public chat.
  • Crypto Fund Managers want to unlock crypto portfolio financial information stored on Google Sheets and Excel and deliver it to their internal principals and limited partners in visually appealing, mobile (automatically updated) dashboards and alerts.
  • Sales teams want a simpler way to update opportunities in Salesforce and send/receive automatic updates on deals moving through the pipeline.
  • In-house accountants and service providers want to share key financial metrics and process status with executive teams and clients.
  • Management wants to see a nightly roll-up of daily sales and other data inputted from a number of distributed branch locations or retail sites (e.g. restaurants).
  • Sales and/or logistics teams wants to check product availability and inventory before committing to a ship date in order to set proper expectations with customers and prospects.
  • Customer service and support teams want to share up-to-date customer satisfaction metrics data stored in a spreadsheet with the Field organization so the wrong customers are not put forward as references and success stories
  • Marketing wants to share real-time trend information on what products and services are moving or receive updated metrics and results from MailChimp email campaigns.

How is StatX different from Telegram, WhatsApp, and Slack?

StatX is a business information messaging and collaboration app while it’s nearest competitors are focused on messaging and/or collaboration only. Further, alternatives are focused on providing a chat (Telegram, WhatsApp) experience or a discussion group with limited ability to integrate business data via links and attachments. StatX starts with business information (delivered in mobile dynamic Statboards) and enables rich data communication and collaboration around that business information via full-featured chat, Statboard sharing, and alert/notification functionality.

This “information first” rather than “chat first” approach means that 80% of the information users need is answered by the Statboard and the chat focuses on the more interesting value-add topics. This, in turn, results in a more productive and useful chat experience.

Here are some key difference between StatX and these products:


  • StatX provides a persistent, but dynamic Statboard that is always accessible via a single swipe. Administration and sharing of this information with public followers is automated or made by simple manual updates.
  • StatX does not provide an open API that can be used by bots to infiltrate the chat room with spam and scams.
  • StatX provides the ability to provide a more personalized experience via user-specific Statboards.


  • StatX was designed from the ground up for business users and the sharing and collaboration around business information via dynamic Statboards that are always one swipe away from your business chat. WhatsApp has no concept of a Statboard.


  • StatX was designed for the mobile experience, where Slack is optimized for the desktop.
  • Slack provides links and attachments to data sources. This results in a much less productive and efficient collaboration experience and messaging overload compared to StatX with its one-swipe access to persistent and dynamic Statboards.

Who is behind StatX and how old is the company?

StatX was found in 2015 by Prasad Raje (CEO) and Pablo Bellver (CTO).  Prasad is a Serial Entrepreneur who has founded and led companies since the earliest days of the Web, starting in 1993 with one of the earliest web development and hosting services. In 1999 he founded Instantis, which  he navigated through two recessions before exiting successfully via an Oracle acquisition. Prasad holds an M.S. and Ph.D. in Electrical Engineering from Stanford University.

Before co-founding StatX, Pablo was a ten-year veteran at Google where he was Co-Creator of Google Now, an award-winning and pioneering predictive search technology. Previously he served in leadership engineering roles at Blue Martini and Xerox. He holds an M.S. in software engineering from Carnegie Mellon University and a B.S. in Informat Systems from Universidad de Belgrano.

Where is StatX based?

StatX is headquartered in Santa Clara, California (Silicon Valley).

How does StatX make money?

StatX employs a freemium business model. Business users can use the basic “in app” Statboard and chat/collaboration services for free. Users pay a user-based subscription fee when they integrate external data/app via a StatX connector.


How do I download StatX?

iPhone users go to the App store and Android users go to Google play and search on StatX and follow appropriate screen flow below:


  • After the StatX App Store home screen appears tap Open and the Get Started.
  • You will then be prompted to enter your mobile number, name and email.
  • Also, don’t forget to add a photo.
  • Then tap Sign Up.


  • After the StatX Google Play home screen appears tap Install and Accept to authorize access to necessary services
  • Then tap Open and Get Started.
  • You will then be prompted to enter your mobile number, name and email.
  • Also, don’t forget to add a photo.
  • Then tap Sign Up.
  • Type the verification code sent to your mobile. You will then be ready to start collaborating by first selecting contacts.

Why are you asking for of all these permissions after I download StatX to an Android phone?

Permissions & Info Requested Reason for Asking


As a typing aid to complete signup screen with name and email


To allow you to invite others to your groups. We do not pull your contacts into the StatX server, only the phone number of specific contacts you add as members to a private group and only when the action is performed.


To allow you to attach images to chat and include a profile picture for you or a group. Access to specific photos occurs only when the user performs the action of attaching an image.

Device ID

To generate an ID for your device because we also support secondary devices that access the same user account

Call Info

Call info is combined by Android into the Device ID permission. StatX does not access any call information.


Android requires us to ask for these permissions at install, not at the time the user is performing the related action. We are working to update this for newer versions of Android to ask for permissions on specific use of the feature. This contrasts with iOS where permission to add a user or attach a photo happens on demand (i.e. at the time the user is performing the action).


How do I select contacts to start collaborating?


  • Once you finish the sign-up process you will be prompted to Select Contacts.
  • Tap OK to allow StatX to access your contacts.
  • Select contacts from your address book by searching  or scrolling to contacts tap on radio button next to contacts to select and then tap Next.
  • tap the + button to add them to begin adding contacts to you initial  chat group.

How do I invite members to StatX/Groups (iOS)?

Inviting new users to StatX:

  • To invite your contacts to start using StatX tap on the Groups icon on the bottom of your screen.
  • Tap on “Invite” on the top left of your screen.
  • To invite people already in your address book, search or scroll to contacts and tap on radio button next to each name.
  • Tap on “Invite” on top right of screen and the “OK”. StatX will send a free SMS with a download link to the StatX mobile App.
  • To invite somebody not already in your address book, tap the “+” button on the top right of your screen
  • Enter Name and Mobile Number and tap OK.

Inviting new users to a StatX Group:

  • To invite members to a group you have already created, tap on the “Groups” icon on the far left, bottom of your screen.
  • Tap on the Group you want to add members to.
  • Tap “Add Members” on the top left of your screen.
  • To invite people already in your address book, search or scroll to contacts and tap on radio button next to each name.
  • Tap on “Save” on top right of screen. StatX will send a notification to the invitee to accept the invitation.
  • To invite somebody not already in your address book, tap the “+” button on the top right of your screen
  • Enter Name and Mobile Number and tap OK.

Note: You can also invite new members to a Group by tapping under your name on the top of screen to access the Group Info screen. From there you can tap “Add” and the follow the steps outlined above.

How do I discover Public groups to follow in StatX?

Tap the Discover tab in StatX and you will see available public groups you can follow. These are organized into sections. You can also search for groups. Simply tap any group to follow it. You will not be visible to other followers unless you post a chat message to the group.

How do I find the latest version of the StatX app and upgrade?

You can find the latest versions of StatX apps by going to the StatX Download App page or visiting visiting your phone’s app store ( iTunes App Store, Google Play Store). From here, you can see what’s new with the app and install the latest version.

How do I uninstall the StatX app from my phone?


To uninstall the StatX app from your iPhone:

  1. Press and hold the app icon
  2. Tap the x that appears
  3. To confirm, tap Delete

To reinstall the StatX iOS app, download it again from the iTunes App Store.


To uninstall the StatX app from your Android phone:

  1. Press and hold the app icon
  2. Drag app icon to the Uninstall that appears
  3. To confirm, tap OK

To reinstall the StatX Android app, download it again from the Google Play Store.


What are the basic concepts I need to understand to use StatX?

There a few simple concepts that are useful to understand to accelerate your adoption of StatX. They include Stats, Statboards, Groups, Apps, and Connectors.

Concept Definition See also…
Stat A Stat equates to a single tile in a StatX Statboard that serves as a graphical representation of a data point, data set or piece of information. Examples of Stats include checklists, bar graphs, status indicators, trend lines, and graphically rendered data values and ratings. What types of Stats can I create?

How can I create a Stat manually?

Where does Stat data come from?

Statboard A Statboard is a StatX screen populated by one or more Stat tiles.
Group A group consists of one or more people that have access to a common Statboard and associated chat stream. A group is created by an admin who optionally invites members to the group. Groups are private by default. Admins may make a group public to allow followers to discover and join the group. What is a private group?

What is a public group?

Chat stream Chat streams exist within groups, are accessible only to Group members and followers and are a separate layer alongside the Stats in the group (Statboard).
App Apps are external third-party applications that expose an API that StatX interfaces with through “connectors” to in order to generate Stats. Examples of supported apps include Ethereum Blockchain, Intuit QuickBooks Online, MailChimp, and Salesforce. What is the complete list of supported apps?
Connector A connector is an automated interface between StatX and an App. The connector is configured within StatX mobile app to fetch specific data fields from the source app data store (e.g. sales opportunity and pipeline related data fields from Salesforce). How do connectors to apps work?
Add-ons StatX provides add-ons to Google Sheets and Microsoft Excel that are specific to those platforms and extend the UIs within Sheets/Excel to allow users to send/receive data to/from StatX. StatX also provides a Zapier connector. These Add-ons all invoke the StatX REST API. How do Google Sheets/Microsoft Excel Add-ons work?

What is a Private Group?

A private group is made of users who are sharing information privately. These users are all members (1 or more special members are Admins). Private groups do not have a URL to eliminate inadvertent public sharing. Members need to be invited by an Admin using the invitee’s phone number. Members can create and update Stats in private groups and can participate in the group chat.

What is a Public Group?

A public group, in contrast to a private group, is a group that is intended to be shared publicly with “followers”.  No follower phone number is needed to initiate sharing. Public groups have  a Public URL that can be shared with anyone on a web site, email, social media, etc. Any user that clicks on this URL will be led directly into the group (installing StatX along the way if needed) and be made a follower. Followers can view Statboards and individual Stats, but cannot edit Stats. Followers can view and participate in the group chat. An example of a public group is an investor community that can view a company Statboard of financial and other information and comment on it via chat, but cannot edit the Stats.

What is the difference between Admins, Members, and Followers?

The table belows describes the capabilities and privileges of each role in StatX. These roles are all specific to a particular group in question. Any StatX user may have different roles in different groups.

Capability Admin Member Follower
View Stats shared in a public group. Y Y Y
View and send chat messages in a public group. Y Y Y
Create a new empty group or copy an existing group and assume the role of admin for the new group. Y Y Y
Initiate private chat with a member or admin. Y Y Y
View Stats or chat shared in a private group. Y Y N
Update or create Stats in a public or private group (permissions may be limited for a particular Stat). Y Y N
Create a connector to an app and point the connector to the group to auto-create Stats in the group. Y Y N
Send a Stat update to a group from a Google Sheets or Excel Add On or Zapier Connector. Y Y N
Assume admin privileges by invitation of an existing admin. Y Y N
Manage group visibility by inviting group members or by marking a group public and making it visible to followers. Y N N
Manage group chat including deleting chat messages of others an muting followers. Y N N
Edit the group settings including: name, icon, description, making a group Public, enabling/editing group introduction, group level notification settings or delete a group. Y N N
Grant other member admin privileges. Y N N
Access the Group’s follower list. Y N N
Access analytics about the Group’s usage. Y N N
Access a group member or follower phone number. N N N

What types of Stats can I create?

You can create “status” and “metric” type Stats:

Status (8)

  • Checklist
  • Steps
  • Picklist
  • Extended Picklist
  • Sign Off
  • Approved
  • Done/Not Done
  • Traffic Light

Metric (10)

  • Sub-total
  • Goal
  • Donut
  • Percent
  • Currency
  • Number with Units
  • Number with Trendline
  • Number with Color & Indicator
  • Actual vs Plan, Previous
  • Range

How do I create a Stat manually?

  • Tap on a group and then tap “+”.
  • Pick a Stat type from the gallery.
  • Give a Stat a title.
  • Tap on the Stat tile to set values and settings.
  • Tap “Save” to create.
  • Notifications of Stat creating and ongoing updates are automatically sent to group members.
  • Note: Followers in public groups cannot create Stats. Only members and Admins of groups can.


What additional information can I associate with a Stat?

When you drill into a Stat tile on the Statboard to view the Stat details (e.g. item labels and values), you will also see on the bottom several additional labels and setting options.

Notes allows you to enter additional text information about the Stat you want to share.

Attachments allows you to easily attach an image, URL or link to a related document.

History provides a trend graph if applicable and a log of activities like Stat updates or Stat property changes. History is generated automatically.

Update Due allows members to declare to other members when they plan to update the Stat.

Members can also turn Notifications on and off and admins can select Updaters (i.e.members who can update this Stat) in this same screen area.

Can I search for Stats?

You can search the stats in a group. Tap on the search bar and start typing a few letters and the stats are auto-filtered down to the matching ones as you type. Stat fields that are searched include title, labels, and notes (but not attached documents).

You can search the available public groups in the Discover screen.

What are the data sources for Stats?

StatX supports live bidirectional connections and updates of mission-critical data wherever it lives. This includes the following types of data sources:

Data Source Definition See also…
“In App”
  • These are Stats that are created and updated manually on your phone like checklists and status.
What types of Stats can I create?
  • StatX supports both Google Sheets and Microsoft Excel so you can send data (automatically or manually) to StatX on your phone where it is presented in a Stat.
  • Google Sheets requires the StatX “add on” and Excel requires the StatX “plug-in”.
How do I send data from a spreadsheet to StatX?

Google Sheets FAQ

Connected Apps
  • StatX provides pre-configured connectors to enterprise applications such as Salesforce, Intuit, and MailChimp,
Zapier Connector
  • StatX provides ability to connect to hundreds of third party apps via its Zapier connector
  • Typically, the third party app provides a Trigger (e.g. a new form submission) and StatX provides Actions like creating or updating a Stat.
Zapier use case on
Custom Integrations
  • StatX provides a REST API programmatic interface for any software system to access the StatX back-end.
  • The REST API follows standard REST conventions and allows developers to connect data and updates in external software to Stats in StatX.
REST API use case on

What can I do with StatX on my mobile phone connected to Google Sheets or Excel?

You can create and share mobile Stats and collections of Stats (Statboards) linked to your live, dynamic Google Sheet or Excel data. These Stats can be shared privately with a specific group of members or publicly with followers. Everyone who is a member of a “group” or follower of a public group will see live updated Stats on their phone and optionally receive a push notification any time you make a change on the spreadsheet. You can create any number of private and public groups. Thus, if you have data managed in Google Sheets or Excel that is dynamic and time-sensitive that you want to share efficiently with a remote and distributed team or with the public, the StatX spreadsheet connectors provide an elegant solution.

The StatX bi-directional interface enables data to also be fetched from Stats updated on your mobile phone into Google Sheets or Excel.

For more information, check out the Google Sheets FAQ. Here you will find answers to the following questions plus many more.

  • What is the quickest and easiest way to get started using StatX with Google Sheets?
  • What can I do with StatX on my mobile phone connected to Google Sheets?
  • What are some example use cases?
  • How do I get started connecting StatX on my mobile phone with Google Sheets?
  • What browsers and operating systems does the StatX Google Sheets Connector support?
  • Will my Google Sheets data remain secure? How will data privacy be maintained?
  • What happens if I share my Google Sheet?
  • How is data synchronized between Sheets and StatX?
  • How does StatX co-exist with my other Sheets data?
  • How do I create new stats from the StatX mobile app?
  • How do I create a new StatX stat from a template?
  • How do I update Stats?
  • How do I send Stat value updates to StatX?
  • How do I manage members or do other admin functions in a Group?
  • How do I send an automatic mobile phone alert when Sheet data changes?

What business applications can I connect to?

StatX provides pre-configured connectors to the following apps/data sources:

  • Ethereum Blockchain
  • Salesforce
  • MailChimp
  • QuickBooks Online
  • Yahoo Gemini
  • GitHub
  • Tesla
  • Toggl
  • WordPress
  • Xero Accounting

How do connectors to apps work?

From the StatX main menu click on Apps and select an app you want to connect to and follow the steps to authenticate yourself to the app and authorize access. Then you will be presented with several configurations options. Typically, this will create a group in StatX that has Stats to represent data from the remote app. For example, the Ethereum Connector creates a Stat for Token Supply for the value obtained from the ERC20 contract. These Stats are refreshed periodically, typically at 15 minute intervals. In some instances, the connector is bi-directional to send data back to the remote app. For example, the Salesforce connector sends opportunity updates made in StatX back to Salesforce. These groups can then be shared privately or publicly as desired.

Multiple connectors can be fed into the same group if needed to combine data from multiple apps in one Statboard.

What is a premium connector?

StatX has designated Salesforce, QuickBooks Online and Xero Accounting connectors as premium. This means special pricing applies. Please see the StatX pricing page for more information.

How do notifications work in StatX? How do I control sending and receiving notifications?

Notifications are sent automatically to Group members any time you:

  • Create a Stat
  • Update a Stat
  • Send a chat message.

There is nothing for you to do.

You do have control of when a push notification is received. You also have control on sending notifications if your a group admin or Stat updater. For information on these controls, see Notification settings below each Stat or in the Group information screen.

Note: When a chat message is posted by follower, each Admin gets a notification. When a chat message is posted by a member, other members/Admins receive a notification.

What is a nudge and how do I use it?

A nudge is a one-tap gesture in StatX to ask for a group member or members to make an update to a Stat. When you  send a nudge, a request notification is sent to all Stat updaters.

Here is a typical scenario. You notice that the last update shown for a particular Stat in the bottom left shows “5d ago” and you  want to get an update. Insteading of contacting your colleague via phone, email or text, tap  on the “nudge” icon in the view/update screen. In iOS you will see this at the bottom of the screen. In Android, it is on the top.

Note: If you are the only member of a group or the only updater, nudge is disabled since there is no one to nudge.

For a quick demo of this capability, check out this video.

How do I add a secondary device?

Follow the steps for downloading the StatX mobile app on your secondary device. On the screen where you are prompted to enter your mobile phone number, name, and email, below Sign up, you will see “Already a user? Adding a secondary device? Just below that tap Log in. You will then be prompted to enter the mobile phone number for your secondary device. You will then see the screen “Register new device”. Tap on Make this a secondary device and then type the verification code sent to your secondary device.


What does StatX token distribution refer to?

StatX uniquely combines community management via StatX chat/messaging. This allows community managers to integrate token incentive programs with everyday token company group chat and administration. Token companies can distribute tokens automatically as a reward to individuals that take incentivized actions (e.g. just for joining their StatX Group). These tokens are deposited in a wallet which is automatically set up for the user after they take their first incentivized action. StatX automates the setup, management and fulfillment of token distribution (i.e. bounty) programs.

What is StatX Wallet and why do I need one?

StatX Wallet is a crypto wallet for Ethereum and ERC20 tokens. It is specially designed to make it easy to receive tokens in real-time from participation in various company crowd-sourced incentive programs called bounties. A user uses the StatX Wallet to collect and view various token holdings in one place. The StatX Wallet was created to make it easy for company

What are the benefits of a StatX Wallet to token companies?

By making it easy for company followers to discover and participate in token bounties, the StatX Wallet helps accelerate community growth and engagement. The StatX Wallet is also the central component of the StatX solution for automating manual bounty program administration, including participant registration, activity tracking, and token distribution.

What types of token offers/incentivized actions does StatX support?

StatX supports several different types of bounty program token offers currently and plans to add additional types over time.

The simplest token offer is an offer to receive tokens for joining the token company’s public chat/community on StatX. In one tap users can get tokens and they are automatically and instantly deposited in a new wallet which has been set up for this purpose.

Public chat/community admins, also have the ability to reward users in-app for a good contribution to the community (e.g. a particularly constructive, helpful or insightful chat entry). They simply long tap on the post and in one additional tap select the option to reward tokens.

Token companies can also crowd source and reward social media engagement such as tweeting/retweeting company content, writing a supportive Blog post or Reddit post, contributing translated content, etc.).  Upon admin review, tokens may be immediately awarded.

As a Token Issuer how do I set up and configure my token award program on StatX?

With StatX it’s easy to distribute your own ERC20 tokens as a reward for incentivized actions defined by your bounty program.

In your ERC20 contract you only need to provide an allowance for a StatX-specified address to perform transfers to end-users. StatX does not get custody of your tokens.

In StatX all you need to do is define the incentivized actions and set the configurable parameters for your token offer campaign, such as total amount limit, amount per incented action, start/end date, and program status (pause/restart), countries where the token offer should not be offered (e.g. the United States), etc. Please email for specific instructions on this setup.

StatX automates participant joining/registration, incentivized action tracking and validation, and token distribution via the blockchain.

What information about me is delivered to the token offeror?

The only identifying information shared with the token offer is the user’s name and email address. The user’s mobile phone number is not shared.


What is a client-side wallet?

The main distinctive feature of a reliable and secure digital wallet is access to private keys. If private keys are generated within the wallet of the client and aren’t kept in servers they are called client-side wallets. StatX Wallet is a client-side wallet because the private keys are generated on the phone and stored only on the phone – and not on StatX servers and not anywhere else. StatX has no access or ability to move funds out of a user’s StatX Wallet (StatX does have the ability to send tokens into the wallet). Even if there is some kind of a hack attack on the StatX server, the hacker has no access to users’ funds in their wallets. Note however, that this does require users to be responsible for physically protecting access to their phone, to ensure the phone has adequate locking/fingerprint access control and to securely backup the 12-word mnemonic phrase that is equivalent to the private key of the wallet.

How do I create a StatX Wallet and get tokens?

The StatX Wallet is created with a few additional taps in the process of joining an incentive program. This can take place at multiple points within the app. For example, when you first download StatX several crypto/token companies may provide an incentive (e.g. 20 tokens) to follow their public Group. In one tap you can get tokens and they are automatically and instantly deposited in your new StatX Wallet. Or, you may create the wallet in the wallet tab in the StatX app at any time with a single tap. This requires no additional steps.

Why can I not see tokens that I expected to receive?

There may be a slight delay in the time it takes for your token transaction to be processed on the blockchain. You can check the status of your transaction in Etherscan by tapping on the Pending Transaction link in StatX Wallet. Once it is complete you will see the tokens in your StatX Wallet. You can also independently see the transaction in progress or completed on Simply search for the Token Issuer’s contract and then search for transactions to your public StatX Wallet address.

What crypto currencies does StatX Wallet support?

Currently, StatX Wallet supports Ethereum and any Ethereum (ERC20) token. The wallet will automatically show token balances of token offers that you have joined. It will not show other tokens that have not been distributed in StatX.

How do I take tokens out of StatX Wallet?

StatX Wallet will support full send capability to send tokens to other crypto wallets in an imminent release. Also, since you have access to the 12-word mnemonic phrase, you can use third-party wallet user interfaces like MyEtherWallet to exercise full send and receive control over the tokens in your wallet.

How do I use MyEtherWallet to control funds in my StatX Wallet?

The steps are similar to those described for Jaxx, Metamas, Exodus, and imToken wallets.

In MyEtherWallet, tap Send Ether and Tokens, select Mnemonic Phrase and type your StatX Wallet mnemonic phrase as shown. This is 12-word phrase available in StatX app under Wallet/Backup Mnemonic.

In the next screen, select the HD derivation path m/44’/60’/0’/0. You should see that the first address listed in the Your Address column matches the Public Address of your StatX Wallet. Select this and tap Unlock your Wallet.

Now you should be able to see the Send Ether and Tokens screen.

To view your StatX token balances in MyEtherWallet, tap Add Custom Token.

You will have to put in the contract address of the token. This is available in StatX Wallet and also from the token issuer’s web site or by doing a search on Put in the token symbol and decimals (usually 18).

Now your MyEtherWallet should show the same token amount for the selected token as StatX Wallet and you can send these tokens to anyone or to any of your existing wallets.

What access does StatX have to my wallet?

StatX has no access to your client-side wallet. Only you can access your wallet using the unique 12-word mnemonic passcode phrase that was created when setting up your wallet. This passcode is stored on your phone only and no record of it exists on the StatX server. As a result, the StatX server has no custody or access to funds and the user has full-control of the client-side wallet.

Why should I backup of my wallet and how do I do that?

The act of backing up your wallet is simply the act or recording a copy of your unique 12-word mnemonic phrase in a secure physical or digital place other than on your phone. Since your phone is the only place where your mnemonic phrase initially exists, if something happens to your phone before you backup your passcode (e.g. it’s is lost, damaged, upgraded to a new/different device), you will not be able to recover your StatX Wallet.

What happens to my tokens if I uninstall StatX from my phone?

In the event that you uninstall StatX and later reinstall, you will need to perform the simple “Restore Wallet” process in which you will be prompted to provide your 12-word mnemonic passphrase. As long as you can provide your passphrase, nothing will happen to your tokens. They will appear in your wallet just as you left them.

In the event that you uninstall StatX and never re-install, you can always access and control your token holdings using a third-party Wallet services such as MyEtherWallet provided you remember your mnemonic passcode.

Can I use my existing wallet and import my StatX Wallet?

If your existing wallet supports the ability to import an existing mnemonic passphrase, you will be able to import and control tokens tracked in your StatX Wallet from a third-party wallet.

How do I access StatX Wallet on my secondary device?

Since your mnemonic passphrase is initially generated and stored on the device where your wallet was created, you will need to enter your mnemonic passphrase when prompted on your secondary device. Once this is completed, both devices will work exactly the same.


How can I get answers to questions about security and privacy?

StatX takes security and privacy issues very seriously. As a result, we have created a separate StatX Security and Privacy FAQ. This FAQ covers answers to the following questions:

  • What if any third-party testing has StatX been subject to?
  • What measures have been taken to protect  user data on StatX servers (i.e. server security)?
  • How is data protected during transit (i.e, communications security)?
  • How is data protected on my mobile phone including my personal data and contact information/address book (i.e. client security)?
  • How secure is your user identification and authentication process?
  • Can third-parties access StatX for advertising purposes and does StatX sell my information to third-parties?

Do you have a privacy policy?

Yes, you can read our privacy policy here.


Which phones does StatX support?

StatX runs on most iPhones running iOS 8.4 or higher and on most Android phone running Android 4.1 or higher

Is StatX app available for Windows phones, Blackberry phones (non-Android)?

No. StatX is only available for iOS and Android devices.

Is StatX app available for iPod?

Your primary device for StatX needs to be a mobile phone. You can use an iPod as as a secondary device if it runs iOS 8.4 or higher.

Is StatX app available for iPad and Android Tablets?

Your primary device for StatX needs to be a mobile phone. You can use an Android or iOS tablet (iPad) as a secondary device.

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